Managed IT Services

Explore a better way to manage your technology infrastructure.

North America’s top provider of managed IT security services, cloud infrastructure, security management, application development, design, and marketing solutions.

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Industry-leading IT services

 

Managed IT strategy

You’ll receive a proven strategy backed by IT processes and frameworks that enhance performance and reduce risk.

Proactive Managed IT

When your IT is managed right, you reduce costly emergencies and focus more on growing your business.

Vendor management

We handle it all – from remediation and troubleshooting to escalation requests and beyond.

24/7/365 support

Anytime, anywhere – IPS provides your team with 24/7/365 support.

IT infrastructure modernization

Create a capacity on-demand (CoD) private or hybrid cloud infrastructure with self-service capabilities, automation, security, and reliability.

Service delivery excellence

Maximize IT operational efficiency with reliable, budget-friendly, and scalable hybrid multi-cloud management.

Simplified data management

Platform-agnostic, end-to-end data management with modular components designed for both business and machine data, easily integrated and consumed.

IPS Has Been a Trusted Partner for Business Technology Management Service Since 2014

 

Since 2014, we have been offering business technology management solutions for a variety of industries:

Server & Computer Management

Server & Computer Management

One of the key ways IPS protects your business from cyberattacks is by ensuring your software and operating systems are always up to date. Neglecting updates not only means missing out on new features but also leaves your business vulnerable to hackers. If your team lacks the resources to manage IT infrastructure consistently, IPS will take on this critical responsibility. We ensure business continuity through automated software updates, patch management, and security updates, including antivirus and antispam solutions.
Remote IT Support

Remote IT Support

The most common tech support issues include problems like internet connectivity, slow or unresponsive computers, lost passwords, printing issues, or login difficulties. IPS can resolve these IT challenges remotely using cloud-based tools that provide full access to your network and systems. Our remote support services cover software installation, cloud services, advanced troubleshooting, application repairs, and more—ensuring your team stays productive without breaking the bank.
Backup & Disaster Recovery

Backup & Disaster Recovery

In today’s data-driven world, safeguarding your information is crucial. To prevent the risk of losing critical data, IPS provides comprehensive on-site, off-site, and cloud backups, along with disaster recovery solutions. A robust data backup and disaster recovery plan is essential for ensuring business continuity. IPS helps you select, deploy, and manage the optimal backup and recovery system tailored to your needs. With our range of options, we offer the security and reliability your business requires to protect its most valuable asset: your data.
Co-Managed IT Services

Co-Managed IT Services

IPS’s Co-Managed IT Services offer you the flexibility to enhance your IT capabilities precisely where and when you need them. We begin by collaborating with your team to develop a strategic plan that identifies strengths and areas for improvement. Together, we craft a tailored proposal to boost your IT efficiency and bridge any gaps, ensuring your team performs at its best.
Microsoft Technology

Microsoft Technology

At IPS, we leverage our status as a Microsoft Silver Partner with over 10 years of expertise to deliver top-notch solutions and services for Microsoft applications, including Office 365, Azure, and SharePoint. We assist your business in selecting the right Microsoft products and plans, facilitate smooth migration from your current solution, and provide continuous management supported by our US-based 24/7/365 service desk. Ensuring your productivity software is efficiently managed is a key component of our comprehensive IT services!
Email Services

Email Services

We manage your email infrastructure, offering secure and reliable solutions compatible with major platforms like Microsoft Outlook and Google Workspace. Our email services include robust security features to protect against spam, malware, and other threats, ensuring smooth and uninterrupted communication. We tailor our solutions to meet your specific business requirements, providing a reliable and efficient email environment.
Patch Management

Patch Management

We handle the timely application of security patches and software updates, ensuring your systems remain protected from vulnerabilities and run at peak performance. Our proactive approach minimizes downtime and keeps your technology environment secure and up-to-date.
IoT Deployment & Integration

IoT Deployment & Integration

IPS delivers tailored IoT solutions that connect and automate devices, enabling seamless data exchange, real-time monitoring, and remote control. We specialize in integrating IoT into existing systems across industries like healthcare, smart homes, Industry 4.0, automotive, logistics, and retail. Our secure, scalable deployments streamline processes, enhance efficiency, and drive innovation for your business.
Apple Technology

Apple Technology

Forward-thinking companies that rely on Apple technology expect top-notch service and support. Ntiva delivers specialized Apple technology services, including help desk support, deployment, management, monitoring, and cybersecurity. We ensure your Apple environment—iOS, iPadOS, macOS, and tvOS—runs smoothly and efficiently at all times.
Voice over IP (VoIP)

Voice over IP (VoIP)

Our VoIP services provide a scalable and cost-effective communication solution, leveraging industry-leading platforms like RingCentral and Google Voice. With high-quality voice services and advanced features, you can enhance team collaboration, streamline communication, and reduce telephony costs. Our solutions are designed to integrate seamlessly with your existing infrastructure and support your business's evolving needs.
IT Assessments

IT Assessments

IPS offers business process automation services to give you a competitive edge, enhance agility, and improve efficiency. We start by analyzing your current processes, then set clear, measurable goals for your future operations, and finally develop a detailed implementation roadmap.
Datacenters

Datacenters

IPS provides the advantages of a dedicated, hosted solution combined with the flexibility and scalability of the cloud. We utilize our partners' top-tier datacenter locations in Montreal, Ottawa, and Toronto to ensure high-level security and reliability for all your business applications. With access to Tier 3 & 4, ICREA 5 facilities, Protected B+ status, and certifications like ISO 9001, ISO 27001, PCI DSS, and SAS70, your infrastructure is in safe hands with IPS. We're currently working on building our own physical datacenter, offering better management at lower costs.
Managed Printing Services

Managed Printing Services

At IPS, we deliver advanced network printing services that enable seamless printing from multiple devices, enhancing productivity and collaboration. Our solutions use cutting-edge technology for easy sharing, centralized management, and cost savings.
We support a wide range of printer brands, including Brother, Canon, Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, OKI, Ricoh, Samsung, Sharp, Toshiba, Xerox, Zebra and more. Our evolving technology ensures compatibility, security, and high-performance printing, modernizing your document management for today’s dynamic workplace.
Repair Services

Repair Services

At IPS, we bring our extensive experience and expertise to offer exceptional repair services for your IT hardware and equipment. With a commitment to quality and efficiency, we handle repairs for servers, computers, peripherals, and more. Our skilled technicians use state-of-the-art tools and techniques to diagnose and resolve issues quickly, minimizing downtime and restoring your systems to optimal performance.

How IPS Delivers Managed IT Services:Our Cooperation Process

 

We’re committed to grasping your data architecture and utilizing cloud technology to drive meaningful value in your projects. Here’s our collaborative approach:

Defining Managed IT ServicesService Overview and Preparation

Managed Service Definition

In the initial phase of our client onboarding process, we define the scope of managed IT services as detailed in your Service Agreement. This critical step allows us to gain a thorough understanding of your business needs, setting the stage for efficient data gathering, process documentation, and tailored IT support.

Comprehensive IT Data CollectionSite Visit and Infrastructure Assessment

IT Data Collection

Our IT specialists will visit your location to collect detailed information about your technology environment. Using a comprehensive checklist, we conduct a thorough investigation that includes network analysis, security reviews, backup verification, server room inspections, and policy documentation.

Detailed Information ReviewEvaluating IT Readiness and Future Growth

Internal Information Review

In this phase, we review the collected data to ensure that your IT infrastructure is well-suited to meet your current needs and support future growth. Our senior IT technicians, alongside your dedicated team, will analyze the information to confirm that your technology setup is optimized for your business goals.

Orientation & IT Service TransitionClient Onboarding and Final Adjustments

Orientation Meeting & IT Service Handoff

We conduct an orientation meeting to review your new client manual and discuss the findings from our assessments. This includes recommendations for any necessary adjustments and finalizing IT support procedures. We also schedule recurring onsite visits and set up regular meetings with your MSP Account Manager to ensure ongoing support and communication.

Managed Services -key benefits​

 

We’re committed to grasping your data architecture and utilizing cloud technology to drive meaningful value in your projects. Here’s our collaborative approach:

Get your needed service securely and cost-effectively

At IPS, we provide managed IT services that ensure your technology operates securely and within budget. Our services are designed to handle daily IT operations efficiently, so you can concentrate on your core business objectives.

Scale Your IT Support Effortlessly

IPS manages the complexities of scaling your IT support. Whether expanding your team or upgrading skills, we handle the recruitment and training of specialized professionals to match your evolving needs.

Build Resilience Against Cyber Threats

Enhance your cybersecurity with IPS. We help you build resilience against cyber threats by implementing robust security measures, ensuring that your data and systems are protected from potential attacks.

Meet your SLAs and business outcomes

Our commitment to meeting service level agreements (SLAs) ensures that we align our IT support with your business outcomes. We work closely with you to achieve the performance and results you expect.

Stay Ahead with Technological Advancements

We keep you updated with the latest technological innovations. Our proactive approach ensures that your organization benefits from cutting-edge solutions and remains competitive in a rapidly changing environment.

Scale Your IT Support Effortlessly

Elevate your IT capabilities with IPS, where cutting-edge technologies and expert insights drive seamless scalability for your business. Our managed IT services enable you to efficiently scale your IT support, leveraging advanced tools and practices that boost productivity and operational efficiency. With IPS, expanding your IT infrastructure is straightforward and aligned with your growth objectives, ensuring you stay ahead of technological demands and market trends.

Our clients are our top priority

 

Keeping this in mind, all our IT services and solutions are supported by strict governance to minimize risks in digital transformation, providing you with flexible control and:

Outstanding

user experience and service management, delivered by our world-class, 5 star accredited service desk

Data-driven

business insight, to continue on your journey of continual improvement

Cost optimisation

assessments that deliver significant cost savings and rapid benefits

service desk and service management analysts
400 +
first time fix on resolvable issues
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public and private sector clients
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customer satisfaction score
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10+

Years Our Experience

IPS offers end-to-end technology services on both sides of the equation to supplement and support your operations and accelerate your business transformation without a major capital investment.
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General Inquiries

For any general inquiries, please feel free to reach out to us. Our team is here to assist you with any questions or information you need.
+1 (336) 685-0024