IPS Digital Experience Monitoring (DEM) empowers IT teams to support strategic digital transformation initiatives while ensuring minimal impact on user experience. By proactively identifying and resolving performance issues, IPS DEM optimizes user satisfaction, reduces disruptions, and enhances IT operations, creating a seamless, resilient foundation for transformation.
Accelerate Issue Resolution by 50%
Proactive DEM reduces MTTR by half, allowing for faster troubleshooting and less downtime.
Boost User Satisfaction by 30%
Enhance user experience with DEM by quickly addressing performance issues.
Increase Productivity by 25%
Minimize disruptions to improve productivity with seamless digital monitoring.
In today’s digital landscape, organizations depend on a complex network of services, internal systems, and connections to deliver essential experiences for both customers and employees. However, mere monitoring is insufficient. To ensure optimal digital experiences across increasingly distributed environments, organizations must align their digital initiatives with business outcomes through a robust Digital Experience Monitoring (DEM) strategy.
As a focused strategy, DEM monitors and optimizes user experiences, serving as a vital component of the digital transformation journey. This proactive approach enables organizations to transcend traditional monitoring, evolving into a phase of proactive management and automated responses. By integrating DEM into their digital transformation efforts, businesses can enhance operational efficiency, drive innovation, and deliver exceptional user experiences.
As the cloud becomes your data center, the Internet your network, and SaaS your application stack, managing hybrid deployments has grown complex. IPS Digital Experience Monitoring (DEM) delivers the visibility you need to align IT operations with business needs, ensuring seamless support for both customers and employees.
IPS DEM provides in-depth insights across e-commerce, cloud applications, and secure SASE frameworks. Through synthetic and end-user monitoring, Border Gateway Protocol (BGP) route analysis, and outage detection, our platform emulates user behavior to identify performance issues and root causes in real time. Track essential metrics like response times to optimize operations and elevate digital experiences across every platform.
SD-WAN monitoring is a dynamic process designed to supervise and manage your Software-Defined Wide Area Network for optimal performance and efficiency. With IPS’s SD-WAN solutions, businesses can seamlessly connect their branch offices and corporate or regional headquarters to public cloud service providers.
Unlike traditional WAN architectures, SD-WAN utilizes software-defined networking (SDN) principles, offering enhanced flexibility, performance, and cost-effectiveness. This approach empowers organizations to effectively manage their network resources, tailoring connectivity solutions to meet their specific needs and ensuring reliable and efficient operations across the entire network.
Enhance User Experience with IPS Performance Monitoring
IPS provides continuous monitoring to ensure seamless user experiences. With IPS, you can identify and resolve performance issues before they impact users, offering a proactive approach that enhances visibility across devices, networks, and applications. Admins gain real-time insights, enabling fast resolution of issues, improved network configurations, and streamlined operations.
- Monitor key performance metrics across user devices, networks (local, Wi-Fi, SD-WAN, internet), and applications.
- Detect and resolve issues before they escalate into user complaints or support tickets.
- View regional performance trends with at-a-glance insights by grouping users by location.
- Quantify user experience with intuitive rankings for each user.
- Recommend actionable steps for users to improve their experience.
- Optimize app performance with IPS’s robust traffic engineering capabilities.
Gain Comprehensive Visibility Across Your Network
IPS delivers a unified, holistic view of user experience across your network. With detailed metrics on every segment—from user devices to business-critical applications—IPS simplifies monitoring and eliminates the need for multiple tools.
- Access live performance metrics for devices, networks, and applications.
- Track performance across user devices, Wi-Fi, local networks, SD-WAN, and the internet.
- Utilize a centralized, single-pane view for monitoring SD-WAN, SSE, and SD-LAN environments.
Empower IT Teams with Faster Resolutions and Fewer Tickets
IPS equips IT teams to quickly identify and address root causes of performance issues, eliminating lengthy troubleshooting sessions. Whether issues stem from user devices, networks, or applications, IPS enables rapid diagnosis, improving team efficiency and minimizing support tickets.
- Reduce help desk ticket volumes by proactively resolving user experience issues.
- Pinpoint root causes instantly to save triage time and expedite resolutions.
- Distinguish between device, network, app, and provider-related performance issues.
- Manage user expectations for external issues with clear insights.
- Drill down into detailed analytics for in-depth performance analysis.
- Achieve operational efficiency and reduce costs with minimized triage times.
Enhance visibility and security across your infrastructure with IPS Network and Endpoint Monitoring solutions. Our proactive network monitoring detects bottlenecks and latency issues in real time, ensuring smooth operations. With comprehensive endpoint monitoring, we ensure that all devices are secure and performing optimally.
Manage all your data from a centralized dashboard, allowing for easy access and control. Receive real-time alerts for any performance issues or security threats, enabling your team to respond quickly and minimize downtime. Our scalable solutions adapt to new devices and users as your business grows, empowering your organization to maintain a resilient and efficient network. Choose IPS for comprehensive monitoring that keeps your systems secure and performing at their best.
Provide an Excellent User Experience
Recommend proactive changes to enhance user experience and effectively manage expectations when provider performance issues arise.
Reduce IT Triage Times
Quickly identify performance issues, ensuring tickets are immediately directed to the appropriate team for faster resolution.
Decrease Help Desk Tickets
Address potential user experience issues before they lead to complaints, minimizing the volume of help desk tickets.
Get Started With IPS
A unified solution that integrates Zero Trust Architecture, cloud firewalls, and secure remote access for cutting-edge cloud security.
