Workforce Solutions
Streamline your deployments and minimize end-user and business disruptions while saving money with IPS’s comprehensive technical capabilities. Our Insight command center provides 24/7 management and governance, ensuring continuous year-over-year improvements.
Extend your team with our specialized end-user support. Finding and retaining the right talent to maintain operations can drain resources and hinder innovation. Our technicians offer expert support to free your internal teams, helping you reduce turnover and build a more engaged workforce, allowing you to focus on your core business objectives.
Organizations today face increasing pressure to manage high call volumes quickly across multiple departments and time zones. With end users expecting seamless experiences and rapid resolutions, service desk management can often overshadow innovation.
IPS’s remote help desk services provide a flexible, scalable solution that mirrors the efficiency of an internal desk. We’ll help you personalize end-user support while you focus on growing your business. Additionally, we’ll integrate our service desk solution into your existing environment with the support of a project manager and integration engineer to ensure a seamless transition.
This powerful extension of your team guarantees:
– More productive employees
– Better budget control and cost-reducing tools
– Increased efficiency and scalability
– Enhanced focus on business growth rather than maintenance
Whether you require dedicated on-site resources or a dispatched team, IPS provides Original Equipment support and services to ensure your business operates smoothly.
Hardware Support and Testing
IPS offers comprehensive hardware support and testing to ensure your devices are functioning optimally. Our team quickly identifies and resolves hardware issues to minimize downtime and maintain productivity.
Installs, Moves, Adds, and Changes
Our skilled technicians handle all your installs, moves, adds, and changes (IMAC) needs, ensuring seamless transitions and minimal disruption to your business operations.
Preventative Maintenance
IPS provides regular preventative maintenance services to keep your equipment in top condition, reducing the likelihood of unexpected failures and extending the lifespan of your hardware.
Software Patching
Stay up-to-date with the latest software updates and patches with IPS. We ensure your systems are current, secure, and running smoothly to prevent vulnerabilities and enhance performance.
Security and Compliance Checks
Protect your business with IPS’s thorough security and compliance checks. We ensure your systems meet industry standards and regulations, safeguarding your data and maintaining your compliance status.
For more information, visit our Compliance and Regulation page.
Technical Project Support
IPS offers expert technical project support to help you plan, execute, and manage IT projects efficiently. Our experienced team provides the guidance and resources needed to achieve your project goals successfully.
Our extensive partnerships with hardware, software, and cloud providers mean we know these technologies inside and out and how to align them with your goals.
Government
Full-time program managers offer dedicated oversight of all activities, ensuring service levels are consistently met.
Specialized Support
Receive dedicated or on-demand technical resource support for both campus and remote locations, tailored to meet your unique needs.
Fast troubleshooting
Ensure rapid troubleshooting with our efficient depot services, offering warranty support, advanced exchanges, and repairs.
