On-Demand Support
Our On-Demand model is based on prepaid support hours, giving you flexible access to IPS engineers without long-term commitment.
Our On-Demand IT Support is delivered through a flexible prepaid model, giving you direct access to IPS engineers when you need additional expertise. Whether augmenting your internal team or addressing specific IT needs, this approach provides scalable, reliable support without long-term commitment.
Day-to-day IT support and operational assistance for your users and environment delivered through flexible monthly subscriptions.
- Troubleshooting for Windows and macOS systems
- Printer and connectivity support
- User onboarding and offboarding
- Endpoint issue resolution
- Email support (Outlook, Exchange)
- Teams and OneDrive troubleshooting
- License management and allocation
- Administrative support for cloud applications
- Password resets and credential support
- Access and permission management
- Group and user administration
- System configuration updates
- VPN access support and troubleshooting
- Network connectivity issue resolution
- Firewall rule adjustments and access updates
- Software installation and deployment
- System and application updates
- General service requests and adjustments
Prepaid engineering hours that can be shared across your team, with optional coverage for laptops, servers, or specialized endpoints.
Buy hours at a discounted rate, use them however you need for your business, and enjoy the peace of mind that they never expire!
Empower your business with flexible, on-demand IT support delivering scalable expertise, cost efficiency, and secure operations tailored to your environment.
These services can be delivered through On-Demand support or fully managed through our monthly service plans.
Workstation Care (Laptops & Desktops)
Complete protection, optimization, and remote support for employee devices ensuring productivity and security across your organization.
Network Management
End-to-end management of network hardware, firewalls, switches, and access points ensuring reliability, performance, and Zero Trust protection.
Cloud Applications
Seamless management of Microsoft 365 and Google Workspace including email, video conferencing, and file collaboration tools, all fully secured and supported by IPS.
Server Management
Comprehensive monitoring, maintenance, and security hardening for all servers on-premises or cloud with predictable per-server pricing.
While On-Demand IT Support offers flexibility, IPS Managed Services deliver continuous monitoring, proactive security, and strategic guidance tailored to your environment.
Continuous protection and expert guidance from certified engineers
Predictable monthly costs with enterprise-level service and reliability
Choose a partnership that keeps your IT secure, optimized, and always ahead of threats.
Flexible Consumption Model
Tailor your IT support hours to your specific requirements.
Volume-Based Pricing Advantages
Save more when you buy larger blocks of hours.
No Long-Term Commitment
Utilize IT services without being tied to lengthy contracts.
Direct Access to Certified Engineers
Gain access to specialized IT knowledge and skills.
IPS’s Bucket Hours offer a tailored IT support solution to meet your specific needs without long-term commitments. Enjoy flexible options that adapt to your changing requirements, benefit from quantity discounts, and access specialized IT expertise. Save more and gain the support you need, when you need it. Whether you need an IT expert to drop by your office once a week to assess your environment or are looking to offset the cost of one-time deployments or projects, IPS’s Bucket Hours provide the perfect solution.
IPS On-Demand IT Support is delivered through a flexible prepaid model, giving you access to expert engineers whenever you need assistance. It covers a wide range of services, including troubleshooting, system support, configuration assistance, and day-to-day operational IT tasks.
You purchase a block of hours upfront at a preferred rate, and IPS engineers allocate time only when work is performed. Hours can be shared across your team and applied to any supported service, providing flexible access to expertise whenever needed with no expiration.
On-Demand IT Support is suited for organizations of all sizes, from startups to enterprises. It provides flexible access to expertise for businesses that need reliable IT support without the commitment of a fully managed service model.
On-Demand IT Support hours can be used across a range of operational IT services, including:
- IT consulting and technical troubleshooting
- Network and cloud infrastructure support
- Endpoint and server administration
- User onboarding and training
- System configuration and operational support
The scope of IT work can change as new requirements or challenges are identified. On-Demand IT Support offers a flexible approach, allowing IPS engineers to adapt as needed while ensuring you are billed only for the actual work performed.
Once your hours are fully utilized, you can easily purchase additional hours to continue receiving support. You also have the option to transition to an IPS Managed Services plan for ongoing support, proactive monitoring, and long-term IT and security management.
Yes. All services are delivered by certified IPS engineers following enterprise-grade security practices. We maintain strict controls to ensure data protection, privacy, and alignment with applicable regulatory requirements across every engagement.
Yes. Your hours can be shared across users, devices, and locations, making it well-suited for distributed teams and hybrid environments.
No. Prepaid hours do not expire, allowing you to use them whenever support is required, without time constraints.
Ready to simplify your IT & security with
one monthly subscription?
Book a free consultation to find the plan that fits your business.