Opportunities at IPS

Our OnboardingProcess

Enjoy a seamless transition with continuous IT coverage.

The IPS onboarding process, spanning 2-4 weeks from the kick-off call to full service implementation at the client’s site, follows a meticulously crafted project plan. This plan, consisting of over 60 tasks, is customized to meet each client’s unique needs and environment.

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ServiceActivation

After the initial call, we begin gathering essential documentation from the client, such as network diagrams, administrative passwords, customer escalation procedures, authorized user lists, and vendor escalation forms.

IPS’s team of engineers manages the majority of technical tasks and addresses any issues that may arise.

Within 1-2 weeks of the kick-off call, IPS provides staff training at the client site on how to open support tickets.

Services and billing typically begin on the day of this training, though some services may start earlier if requested by the client.

Although staff won’t be able to open tickets directly until after training, designated client contacts (identified during the kick-off call) can submit tickets directly to the project manager throughout the onboarding process. This ensures continuous coverage and eliminates any gaps.

OnboardingTimeline

Seamless Transition with IPS

The process begins with a kick-off call, followed by securely sharing the necessary information with IPS through a secure link. If applicable, the client will provide a 30-day notice to their current provider to initiate the transition. IPS Remote Agents are then deployed across all devices on the client’s network.

Throughout the transition, we ensure compliance with industry regulations and data privacy requirements, tailored to the specific needs of your sector. For more details, click here.

Comprehensive Training by IPS

IPS conducts training sessions for all client staff members. This training includes an introduction to IPS, an overview of the services we provide, and, most importantly, a detailed explanation of how to open support tickets. For more details, click here.

Onsite Network Audit and Security Testing

IPS will perform an onsite audit of your network and equipment. Our expert security specialists will conduct a thorough penetration test to identify any network vulnerabilities. If needed, we will deploy the appropriate patches to ensure your network remains robust and impeccable.

We offer Enterprise Security Awareness Training, a crucial investment for your business, as your employees are the final line of defense against cyber-attacks. For more details, click here.

Finalizing the Onboarding Process

The process is concluded by completing documentation using the information gathered during onboarding.